Tom Nguyen

I. Summary of Role

Tom Nguyen serves as a California Department of Real Estate (DRE) investigator involved in the initial receipt, screening, or internal routing of complaints related to Berkshire Hathaway HomeServices agents Hanson Le and Anna Ly. His involvement is not that of a defendant, but a regulatory actor whose actions (or lack thereof) may have contributed to the progression of the fraud by failing to intervene or escalate misconduct appropriately.

His page documents his jurisdiction, responsibility, communications, and potential gaps in the regulatory process that allowed the misconduct to continue.

II. Responsibilities & Authority

• Receives complaints involving real estate agents licensed under the California DRE.
• Responsible for preliminary screening and determining whether deeper investigation is warranted.
• Required to document communications and maintain complaint logs.
• May request additional evidence; may initiate disciplinary review.
• Acts as a liaison between the complainant and enforcement divisions.

His involvement is critical because complaints regarding forged leases, misrepresentation, and agent misconduct were submitted during the same timeline as the alleged fraud.

III. Timeline of Involvement

• 2024 — Initial DRE Complaint Filed: Complainant submits evidence involving Berkshire Hathaway agents, forged lease terms, and payment irregularities.
• Nguyen Acknowledgement: Receives complaint through DRE intake system.
• Failure to Intervene: No documented follow-up before the unlawful detainer hearing; misconduct period continues uninterrupted.
• 2024–2025: Filing of supplementary evidence (emails, fraud notices) sent to DRE; no immediate enforcement or protective action noted.
• Result: Fraudulent eviction proceeds while DRE complaint remains unacted upon.

This timeline raises questions about procedural handling and regulatory delay.

IV. Evidence Relevant to This Actor

Evidence referencing or involving Investigator Nguyen includes:

• Copies of DRE complaints naming Hanson Le and Anna Ly.
• Evidence packets forwarded to DRE showing forged lease materials and deceptive conduct.
• DRE auto-response and intake acknowledgments confirming receipt of case.
• Absence of escalation notes prior to wrongful eviction.

This makes the investigator’s role relevant for oversight review and administrative accountability.

V. Statutory Significance (Oversight Context)

• B&P § 10050–10177: Governs licensing, oversight, and discipline of real estate agents.
• DRE Enforcement Manual: Requires investigation of complaints involving fraud, forged documents, and consumer harm.
• Gov. Code § 11180–11191: Relevant to failure-to-act or agency oversight review.

Nguyen’s role is not to be charged criminally, but his page documents potential regulatory gaps that allowed the fraudulent eviction to proceed unchecked.

VI. Cross-Actor Relevance

• To Hanson Le: Complaints named him as the payment interceptor and check concealer.
• To Anna Ly: Complaints named her as the originator of forged contracts.
• To Berkshire Hathaway: Regulatory oversight relates to corporate agent conduct.
• To the Eviction: Timely intervention may have prevented the fraudulent filing.

VII. Notes for Investigators

• Clarify timeline of complaint intake and internal routing.
• Determine whether required escalation protocols were followed.
• Assess whether delay contributed to continued misconduct by agents.
• Identify missing steps in DRE’s response cycle.
• Evaluate whether additional DRE staff were involved or informed.

Nguyen’s file is relevant for administrative accountability, not criminal liability.